TERM & CONDITIONS

Background:

These Terms and Conditions are the standard terms that apply to the making and delivering of bespoke furniture by Three Skulls Furniture (“the Trader”) to customers who require bespoke furniture services. 

Please read them carefully and ensure that you understand and agree to them.

These Terms and Conditions apply where the customer is a “consumer” as defined by the Consumer Rights Act 2015.

Definitions and Interpretation:

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Agreement”
“Business”
“Consumer” 
“Deposit” 
“Final Fee”
“Custom Furniture”
“Bespoke Order” 
“Order”
“We/Us/Our You/Your”

Information about us means the contract into which You and We will enter if you accept the Estimate. The Agreement will incorporate, and be subject to, these Terms and Conditions
means any business, trade, craft, or profession carried on by You or any other person or organisation means a “consumer” as defined by the Consumer Rights Act 2015 means the deposit You may be required to pay in accordance with Clause 5; means the total of all sums You must pay, which will be shown on the invoice issued in accordance with Clause 6
means the items which are made by hand but are for sale on our online website and Facebook page, which may change from time to time.
means the performance of creating a bespoke piece of Furniture we do not offer for sale;
means Your initial request for Us to provide either Custom Furniture or Bespoke Order as set out under “Orders” below; means the Trader and includes all employees, agents, and sub-contractors of the Trader; and means a Consumer who is a customer of the Trader.

We are a Limited Company.

We are C&IVENTURES LTD. and trade under the name Three Skulls Furniture. 

Company Number: 15991836

Our main trading address is High Grange Farm, Out Newton Road, HU19 2RE.

Our correspondence address is 3RD FLOOR, 86-90 PAUL STREET, LONDON,
EC2A4NE

Communications and Contact Details
If You wish to contact Us with questions or complaints, You may contact Us by telephone at ‪‬ 07495 688482 or by email at threeskullsfurniture@hotmail.com.

In certain circumstances, You must contact Us in writing (as stated in various Clauses throughout these Terms and Conditions).

Orders:

We accept orders for Custom Furniture and Bespoke Order via our Facebook page, telephone, text, email or via our online shop.

When placing an Order, You should set out, in detail, the service or furniture you require.

Once the Order is complete and submitted, We will prepare an estimation on delivery costs as well as the cost of either Custom Furniture and/or Bespoke Orders and send it to You either by email or post. The Estimation will set out the required Deposit (if applicable) and fee.

If We cannot accept your Order, We will inform you of this in writing. You may make changes to the Order and Estimation before accepting it. You may accept an Estimation in writing via email or telephone.

When (but not before) You have accepted the Estimation, and if required, paid a Deposit, a legally binding contract between You and Us will be created for Us to provide the Custom Furniture and/or Bespoke Order and for You to pay for them.

If you wish to change your Order after accepting the Estimation, please contact Us and We will tell you whether or not the change can be accommodated, along with any changes to the fees payable as a result.

If we cannot accommodate the changes or the changes to the fees or other matters are not acceptable to you, you may cancel your order.

Deposits:

At the time of accepting the estimation, depending on the nature of the work and any Products required in advance, You may be required to pay Us a Deposit. The Deposit will be 50% of the Estimated Fee. If you cancel a Bespoke Order, We may retain some or all of the Deposit.

Lead Time for Custom Furniture and Bespoke Orders:

Upon receiving your order, our team will carefully review and process it promptly.

For Bespoke Orders, lead times may vary based on the complexity of the order. Our team will provide you with an estimated lead time at the time of order confirmation.

This lead time is roughly 6-8 weeks for Custom Furniture, our lead time for standard items is approximately 4-6 weeks.

Please note that lead times may vary depending on factors such as product availability, logistics and order volume. Our team will communicate any deviations from the standard lead time as needed.

Delivery & Shipping:

We offer delivery services within mainland Britain. We do not deliver to Northern Ireland.
   
Prior to your order being accepted, you will be given a cost for delivery, which will be dependent on your location within mainland Britain.

Estimated delivery times will be provided to you prior to you confirming your order.
While we strive to meet our estimated delivery times, please be aware that occasional delays due to unforeseen circumstances (e.g., weather, transportation issues) may occur.
Should there be any delays to your estimated delivery date, we will update you as soon as possible.

Order Tracking:

Once your order is processed and shipped you will receive delivery information from our driver or one of the courier services we use. 

You will be updated throughout about the progress of your furniture delivery.

Faulty Products:

If You discover a defect or items have been incorrectly described, You should inform Us using the contact details above. You may be entitled to a repair, replacement, or a refund up to the full amount you paid.

You have 30 days to reject goods which are deemed faulty or misdescribed once the items have been delivered to you.

Problems with Our Service:

If there is a problem with the result of our service, i.e. the furniture has not been provided with reasonable care and skill, You are entitled to ask Us to repeat or fix the service, or to get a price reduction if this is not possible
We request that You inform Us as soon as is reasonably possible. We will use reasonable efforts to remedy problems as quickly as is reasonably possible and practical. We will not charge You for remedying problems where we have caused the problems or where nobody is at fault.

If We determine that a problem has been caused by incorrect or incomplete information or action provided or taken by You, We may charge You for remedial work. As a consumer, You have certain legal rights with respect to the purchase of goods or services.

For full details of your legal rights and guidance on exercising them, it is recommended that You contact your local Citizens Advice Bureau or Trading Standards Office.

If We do not perform the service with reasonable skill and care, You have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to You, You have the right to a reduction in price.

If for any reason We are required to repeat the goods in accordance with Your legal rights, We will not charge You for the same and We will bear any and all costs of such repeat performance. In cases where a price reduction applies, this may be any sum up to the full fees payable for the Job and, where You have already made payment(s) to Us, may result in a full or partial refund.

Any such refunds will be issued without undue delay (and in any event within 14 working days starting on the date on which We agree that You are entitled to the refund) and made via the same payment method originally used by You unless You request an alternative method.

Complaints and Feedback:
   
We always welcome feedback from Our customers and, while We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint. If You wish to complain about any aspect of Your dealings with Us, please contact Us.

Cancellation of Contract During the Cooling Off Period:

Where the Agreement is not made “on Our premises”, You have a statutory right to a “cooling off” period. This period begins once the contract between You and Us is formed and ends at the end of 14 working days after the date on which the contract is formed.

If You wish to cancel the Agreement within the cooling off period, You should inform Us immediately by a clear statement (e.g. a letter sent by post or email to the postal address or email address specified in these Terms and Conditions).

To meet the cancellation deadline, it is sufficient for You to send Your communication concerning the exercise of the right to cancel before the cancellation period has expired.
If You exercise this right to cancel, You will receive a full refund of any amount paid to the Us in respect to the contract (including, but not limited to, the Deposit, where applicable).
We will refund money using the same method used to make the payment unless You have expressly agreed otherwise.

In any case, You will not incur any fees as a result of the refund. We will process the refund due to You as a result of a cancellation without undue delay and, in any case, within the period of 14 calendar days after the day on which We are informed of the cancellation.

Regulations and Information:

We are required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to ensure that certain information is given or made available to You as a Consumer before We make Our contract with You (i.e. before You have accepted the Estimation) except where that information is already apparent from the context of the transaction. We have included the information itself in the Estimation for You to see, or We will make it available to You before you accept the Estimation. All of that information will, as required by the Regulations, be part of the terms of Our contract with You as a Consumer.

Law and Jurisdiction:

These Terms and Conditions, the Agreement, and the relationship between you and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England & Wales. As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing above takes away or reduces your rights as a consumer to rely on those provisions. Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Agreement, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England and Wales.